Terms and Conditions

Last updated: 18 October 2026 · Version 2.1

1. Who we are

The Riov app (the "App") and the website www.riov.app (the "Website"), together the "Services", are provided by Cristian Dorultan, an individual operating under the trade name "Riov" ("Riov", "we", "us").

This information is given under Spain's Law 34/2002 on Information Society Services and Electronic Commerce (LSSI), art. 10. When a company is incorporated, it will take over as provider and these details will be updated (see section 15).

2. Acceptance

By creating an account or using the Services, you agree to these Terms.

Your personal data is handled under our separate Privacy Policy. Accepting these Terms is not consent to any data processing. Wherever we need consent (for example for health data, the AI scanner or notifications), we ask for it separately, and you can refuse or withdraw it.

Users in Italy. If your account is registered in Italy, you must also separately approve, for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the following clauses: section 10 (no competing databases), sections 12.2–12.4 (limitations of liability), section 13 (suspension and termination) and section 15 (changes to these Terms). This does not affect your rights under the Italian Consumer Code.

3. Eligibility

The legal minimum age to use Riov is 14, or the higher age of digital consent in your country if you live outside Spain (for example 15 in France or 16 in Romania). Below that age, you may use the Services only with the consent of a parent or guardian. To apply one simple rule everywhere, Riov uses 16 as a uniform threshold: at sign-up you confirm that you are at least 16 years old, or that your parent or guardian has consented to you using the Services. If you are under 18, you confirm that a parent or guardian agrees to you using the Services. The Services are for personal, non-commercial use.

4. Accounts and guest access

  • You can register with email or Google, or use a guest account.
  • Guest accounts are tied to your device. If you uninstall the App, sign out or lose your device, your guest data may be lost. Upgrade to a full account to keep your data.
  • Keep your credentials confidential and tell us if your account is used without your permission. You are responsible for activity on your account unless it results from our fault.
  • Information you give us must be accurate.
  • You can delete your account at any time in Settings or by emailing info@riov.app.

5. The Services

Riov provides:

  • a recipe catalogue with estimated costs and nutrition
  • cooking mode
  • a weekly meal planner with automatic generation
  • the Basket shopping list
  • PDF and text export
  • a nutrition diary
  • an AI food scanner
  • AI translation of content
  • reviews and photos
  • submission of your own recipes
  • dietary and allergy filters
  • notifications and a feedback form

Features may change, be improved or be withdrawn over time. Some are labelled beta or "coming soon". We will tell you in advance about changes that significantly affect you.

Paid features. The Services are currently free. We may introduce paid features in the future. If we do, their price, billing, renewal, cancellation and withdrawal rights will be shown to you, under separate terms, before any purchase. You will not be charged without your express agreement.

6. AI features

  • The AI food scanner and other AI tools send the images or text you provide to our AI provider (currently OpenAI) to produce results. The scanner is used only after you agree to this in the App.
  • AI output (identified foods, estimated nutrition, ingredients, translations) is automatically generated and may be inaccurate or incomplete. Check it before relying on it.
  • Do not upload images that contain other people, or personal information you do not want processed.

7. Health, nutrition and allergen disclaimer

Riov is not a medical device and does not provide medical, dietetic or nutritional advice.

  • Nutrition values, calorie and macro targets, "Mediterranean" plans and diary totals are estimates for general planning only.
  • Allergen information and filtering may be incomplete or wrong. This can happen because of ingredient data, brand differences, cross-contamination, user-submitted recipes or AI errors.
  • If you have allergies, intolerances or a medical condition, or you are pregnant, always check the ingredients and labels yourself and ask a healthcare professional before changing your diet.
  • Do not use Riov in an emergency. If you have a severe allergic reaction, call 112.

Our liability for these matters follows section 12.

8. Price estimates

Costs per person and in total are estimates based on tracked supermarket prices for certain regions and chains. Prices vary by store, location, date, promotions and product size. Riov is not a seller and does not sell groceries. Prices at checkout may be different. We are not affiliated with any supermarket unless we say so.

9. Your content

What it covers. "User Content" means the reviews, ratings, photos, recipes, feedback and other material you submit.

Ownership and licence. You keep ownership of your User Content. You grant Riov a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, adapt (for example format, resize or translate, including by AI), display and distribute your User Content within the Services and in promoting the Services. This licence lasts for as long as the content remains in the Services.

  • For published recipes, the licence continues after you delete your account so that other users' plans keep working, but your name will be removed.
  • You can ask us to remove a recipe at any time.

What you promise. You confirm that you own, or have permission to use, your User Content, and that any photo of an identifiable person is shared with that person's consent.

Moderation.

  • Submitted recipes are reviewed before they are published.
  • Reviews and photos may be moderated after they are posted.
  • We may refuse, edit for formatting, or remove content that breaks these Terms or the law.
  • When we remove content or restrict your account, we will tell you the reason, where appropriate. You can contest the decision at info@riov.app, in line with the EU Digital Services Act.
  • To report illegal content, contact info@riov.app.

10. Acceptable use

You must not:

  • post illegal, defamatory, hateful, sexual, violent or misleading content, or content that is dangerous to health (for example false allergen claims)
  • infringe other people's rights, including copyright: do not copy recipes or photos you have no right to use
  • post spam or advertising, or impersonate others
  • scrape the Services, reverse engineer them (except where the law allows), get around security or usage limits, or overload the Services
  • use the Services to build a competing database
  • access other users' data or administrator areas without authorisation

11. Intellectual property

The App, the Website, their software, design, the Riov name and logo, and our recipe and ingredient database (excluding User Content) belong to Riov or its licensors.

We grant you a personal, non-transferable, revocable licence to use the App for its intended purpose. Recipe ideas as such are not owned by anyone. Our specific texts, photos and compilations are protected.

12. Liability

  1. Nothing in these Terms excludes or limits our liability for:
    • death or personal injury caused by our negligence
    • fraud, intent or gross negligence (dolo o culpa grave)
    • liability under consumer protection law, including the Spanish Consumer Law (Royal Legislative Decree 1/2007), or anything else that cannot legally be limited
  2. Otherwise, we are liable only for foreseeable damage caused by our breach of these Terms.
  3. Because the Services are currently free, and to the extent the law permits, we are not liable for:
    • loss of profit
    • grocery purchase decisions based on estimates
    • loss of guest data caused by uninstalling the App or losing your device
  4. We are not responsible for User Content posted by other users. Once we become aware that such content is unlawful, we will act promptly to remove it.
  5. Your statutory rights as a consumer are not affected.

13. Suspension and termination

  • You can stop using the Services and delete your account at any time.

  • We may suspend or close an account in the following cases:

    • serious or repeated breach of these Terms
    • illegal activity
    • risk to other users or to the Services
    • long inactivity, as described in the Privacy Policy

    Where possible, we will warn you in advance and give the reason.

  • Discontinuing the Services: if we stop offering them, we will give at least 30 days' notice and let you export your data where feasible.

14. Availability

We aim to keep the Services available but do not guarantee uninterrupted operation. We may carry out maintenance and updates.

15. Changes to these Terms

We may change these Terms for legitimate reasons, such as new features, legal changes or incorporating a company. We will tell you about material changes at least 15 days before they take effect, in the App or by email. If you do not agree, you can delete your account before then. Changes do not apply retroactively.

16. Law and disputes

  • These Terms are governed by Spanish law. If you are a consumer living in another EU country, you also keep the protection of the mandatory laws of that country.
  • Consumers may bring proceedings in the courts of their place of residence, and can only be sued there.
  • Before going to court, please contact us at info@riov.app so we can try to resolve the issue.
  • You can also use consumer arbitration or the dispute resolution bodies in your country.
  • Complaints: please send any complaint first to info@riov.app. We aim to reply within 30 days. If you are not satisfied with our reply, you can contact the consumer protection authority in your country free of charge, or bring proceedings in the courts of your place of residence.
  • Consumers in the United Kingdom: you keep the protection of the mandatory consumer laws of the part of the UK where you live, including your rights under the Consumer Rights Act 2015, and you can bring claims in the courts of your part of the UK (England and Wales, Scotland or Northern Ireland). The references in these Terms to the EU Digital Services Act and to EU consumer dispute resolution do not apply to UK consumers.

17. General

  • If any clause is found to be invalid, the rest of these Terms remain in force.
  • If we do not enforce a right, that does not mean we have waived it.
  • We may transfer these Terms to a company we incorporate to run Riov. This will not reduce your rights.
  • These Terms are drafted in English. If we provide translations and there is a conflict between versions, the version most favourable to the consumer applies.

18. Contact

Cristian Dorultan, operating as Riov, Spain · info@riov.app